Dear Valued OZ Smart Community,
We hope this message finds you well. We want to take a moment to express our gratitude for your continued support and understanding during a significant transition period for our business. We're excited to share some important updates with you.
In our ongoing commitment to provide you with the best possible service, we've recently undergone a significant business logistics change. As part of this change, our warehouses are now located in Sydney and Melbourne. This move is aimed at enhancing our operations, increasing our capacity and improving overall customer experience.
This change is not just about logistics; it's about expanding our product range to bring you even more choices for UPF-rated excellence. It's about providing faster shipments to get your favorite OZ Smart products into your hands swiftly, no matter where you are in Australia. Australia has always been at the heart of our brand, and this change allows us to further strengthen our roots and build our brand's presence in this beautiful land.
We understand that this change has meant a temporary pause in our operations for almost the entire month of September this year. We sincerely apologize for any inconvenience this may have caused, and we truly appreciate your patience as we prepare for the coming summer.
Starting this week and continuing into the next, you will notice that our checkout is back from its recent suspension. We will be partially restocked with a selection of our high-quality UPF (Ultraviolet Protection Factor) products. Our goal is to achieve a full restock by October, ensuring that all of our items are available for the upcoming summer months.
As we return to full strength, we want to show our appreciation for your loyalty. That's why we will have exciting deals, competitions, and promotions lined up for you on our website and across our Facebook and social media channels. We are committed to providing you with even more value and opportunities to enjoy our UPF products.
We want to assure you that your satisfaction and trust are at the forefront of everything we do. We are dedicated to delivering the best UPF50+ products that set the standard for quality and affordability.
If you have any questions or require assistance, please don't hesitate to reach out to our customer support team. Your feedback and inquiries are always welcome.
Thank you for being a part of OZ Smart, and we can't wait to make this summer your best one yet!
The OZ Smart Team