Frequently Asked Questions (FAQ)

Where are you located?

We are located in the beautiful and sunny land down under - Australia. Our head office is in Brisbane, QLD. Our stock is warehoused in Melbourne and Sydney. To find out more, visit our About Page

Do you have a walk-in physical store?

We are an online store. We do not have a physical retail store.

What products do you sell?

We sell Ultraviolet Protective Wide Brim Hats, Bucket Hats, Legionnaires Hats, Water Bottles, Sand-free Towels, Active-wear and outdoor accessories. Check out our Full Range Here

Do you ship internationally?

We currently ship with affordable flat rates to all locations in Australia and New Zealand. We also ship Globally for high volume orders; please contact us if you wish to discuss international shipping for high volume orders. For more information, refer to our Shipping Policy

Where can I find product sizing information?

Please check product images and look at the sizing charts for each product. For accurate fitting, please measure the circumference of your head before buying.

What is your refund/return policy?

We have a 30-day refund and return policy. To find out more visit the link: Refund Policy

What is the best way to contact you?

Connect with us through our website's Contact Form above. Whether you have questions, feedback, or collaboration opportunities, this page is your gateway to reaching out. Our dedicated team at OZ Smart is eager to hear from you!