OZ Smart has a 30-day refund and return policy. To initiate a return, customers must request via chat or email with relevant details and, if applicable, photos of damages. Accepted returns should be sent to a specified address in Brisbane, Queensland, with clear identification. Upon receipt and inspection of the item, refunds are processed to the original payment method. Purchases made on Amazon, eBay, or Catch.com.au should follow the respective platform's return procedures.
For further details, please refer to the OZ Smart Refund policy.